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Please contact Wyze Customer Support about this issue immediately! By phone: +1 (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
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If anyone ingests a battery, this is what you should do: Immediately call the 24-hour National Battery Ingestion Hotline at 800-498-8666. If readily available, provide the battery identification number, found on the package or from a mat
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Consult the National Battery Ingestion Hotline at 800-498-8666 for assistance in battery identification and patient management. Regardless of age of patient or size of battery, immediately obtain an x-ray to locate the battery. Batteries
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We’re open for support between 4 am - 8 pm PT Monday through Friday, and 8am-4pm PT Saturday. Follow us or get support from others in the Wyze community on social media: Facebook, Facebook Core Community group, Twitter, Instagram, YouTube, Reddit, and the Wyze Forum.
Battery life: The original battery in your device should last 12 months. If stored or placed in an area with a temperature below 32°F, battery life may be reduced. You’ll see an alert on the Wyze Sense screen when a sensor gets a low battery. Check the status of your battery by tapping the gear icon and selecting Device Info.
The steps below apply to both the Wyze Motion Sensor and Contact Sensor products. Locate the Pin included in your Starter kit, or a similar thin, flat-edged tool. With the flat side of the tool, open the battery cover. Remove the old battery. Wait 20 seconds. Insert the new battery with the positive side ( + ) up and visible.
Important: Waiting until the battery dies may result in the sensor being unusable even when the battery is replaced. Replace the battery as soon as you see the Low Battery warning. If a sensor of yours has died and is unable to connect even after replacing the battery, please contact our support team for help.