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Via a paid professional services engagement, Webex Contact Center can offer web-based callback that enables visitors to a customer’s website to request that the contact center call them back on a customer-provided phone number.
Prepare for your virtual consult with a quiet space, the right lighting, quality WIFI and video. Your administrative staff can set up the Webex meeting for you, the clinician, and the patient. Download the Webex desktop app. Click the join link in your Webex desktop app or your calendar invitation up to 5 minutes early.
If you will join WebEx from your computer but you want to use a phone, follow the steps bellow:
This feature is available in the free version of Webex. To allow an attendee to remotely control a shared desktop or application: During a Screen or Application share, move your mouse to the top of the screen, then click the Assign button. Select Pass Keyboard and Mouse Control , then select the participant you would like to assign control to.
Webex Meetings is Cisco’s cloud-based web and video conferencing service that enables global and virtual teams to collaborate on mobile devices and standards-based video systems in real time. Webex Meetings includes features such as screen sharing, meeting recording, customizable layouts and meeting broadcasting.