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• Frequently Asked Questions

• What is the difference between Tier 1 and Tier 2 banks?

  A tier 1 bank refers to a bank’s core capital, and a tier 2 bank refers to a bank’s supplementary capital, explains Investopedia. A bank’s retained earnings and shareholders’ equity determines tier 1 capital. Analysts use tier 1 capital to determine the financial health of banks, according to Investopedia.

• What is the difference between tier 1 and tier 2 units?

  Tier 1 is reserved for the best of the best, while Tier 2 is the pot for regular SOF units (etc. Navy SEALs) and Tier 3 is reserved for large and conventional warfare units.

• Are Tier One and tier two members eligible for the tax remedy?

  Tier One members who were hired before July 14, 1995, have either service time before October 1, 1991, or at least 10 years of creditable service, and are Oregon residents for the purpose of paying Oregon income taxes, are eligible for the tax remedy. Tier Two and OPSRP members are not eligible for the tax remedy on their PERS benefits.

• Why choose cycybertex for Tier 1 – Tier 3 it support?

  CyberTex stepped in, diagnosed and fixed the immediate issue and then became our vendor of choice for Tier 1 – Tier 3 IT support. The CyberTex team are experts, which is absolutely essential, but they are also, excellent communicators, highly responsive and exceedingly professional individuals.

• What is the difference between Tier 1 and Tier 2 support staff?

  Tier 1 support staff are usually solving basic issues like password resets or user problems. Tier 2: When a customer issue is beyond the skill of the Tier 1 staff to resolve, the issue escalates to Tier 2. Tier 2 staff have the knowledge base and skills to handle more complex customer issues and will often use remote control tools.