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Submit a warranty claim via our Contact Form with image/video attachments of relevant affected area. Secretlab reserves the final right in determining if a benefit under the warranty can be claimed. I have received my order.
Shipping generally costs around CA$29 via FedEx Ground for one Secretlab chair. The final shipping cost will depend on your location and is calculated at checkout. We also offer promotions for free shipping from time to time, so keep a lookout for them!