Scotrail Contact Number
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Off Peak Train Tickets - ScotRail
You can buy Off-Peak tickets online, with the ScotRail app, via a ticket vending machine, at a ticket office, or by phone on 0344 811 0141. You’ll need one of our free Smartcards to buy a Super Off-Peak Day Return. Applying for a Smartcard is quick and easy, simply sign up here. It takes just a few minutes and your free card will arrive in ...
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Updated: 6 hours ago
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Contact us - ScotRail
Please note: ScotRail customer relations telephone line will be available between 7am and 8pm each day to allow our staff to work through an unprecedented volume of refund requests as efficiently as possible. Thank you for your patience. 0344 811 0141; Online contact form; FREE POST ScotRail Customer Relations, PO BOX 27129, GLASGOW, G2 9LH
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Updated: 7 hours ago
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Frequently Asked Questions
What should I do if I have a problem with ScotRail?
In an emergency call 999. Support for online bookings including refunds and change of journey requests. Calls are charged at national rates. Please note: ScotRail’s Web Support team will be unavailable after 6pm each day to allow our staff to work through an unprecedented volume of enquiries and refunds for online ticket purchases.
What are ScotRail’s business travel hours?
Please note: ScotRail’s Business Travel team will be available between 7am and 8pm each day to allow our staff to work through an unprecedented volume of refund requests as efficiently as possible. For information about train times, fares and ticket types, access help in planning your journey, and live train-running information.
How do I get a refund from ScotRail?
You can contact us via contactSCOTLAND-BSL the online British Sign Language interpreting service. Please note: ScotRail’s Business Travel team will be available between 7am and 8pm each day to allow our staff to work through an unprecedented volume of refund requests as efficiently as possible.
How do I get in contact with the ScotRail head office?
You can get in contact with the Scotrail head office by calling the number listed above. You can find the Scotrail head office located in Glasgow by following the directions below. Once you call the number you will hear a list of options to help your call be directed to the appropriate department and team member.
How do I contact ScotRail customer relations?
ScotRail Customer Relations 1 0344 811 0141 2 [email protected] 3 FREEPOST ScotRail Customer Relations, PO BOX 27129, GLASGOW, G2 9LH