Scotrail Contact Number

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Our opening hours are Monday to Sunday from 07:00 to 22:00 (except Christmas Day) for phone and online bookings. British Sign Language (BSL) users. You can contact us via contactSCOTLAND-BSL the online British Sign Language interpreting service. Find out more about contactSCOTLAND-BSL. Assistance Staffed stations

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Updated: 5 hours ago

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PlusBus is a bus pass that goes with your train ticket. It gives you unlimited travel in the area around your chosen PlusBus station. So if you wanted to get the train to Aberdeen, do some shopping, visit a friend and catch a musical at His Majesty's Theatre, you could buy a PlusBus ticket with your rail ticket and hop on and off the bus all day.

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Updated: 5 hours ago

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There’s loads of places to see with the Highland Rover travel pass: The far north – explore John o 'Groats, Thurso and Wick; Inverness – take the train to the capital of the Highlands for history, culture, and plenty of outdoor activities; The Isle of Skye – get the train to Mallaig and the ferry to Skye for stunning landscapes, Munros, and a Michelin-star restaurant

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Updated: 5 hours ago

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By phone on 0344 811 0141; On-train when boarding at a station where no booking facilities are available; Online to Belfast and the Clyde Coast (Rothesay, Brodick and Dunoon) No need to book in advance, unless you’re going to Belfast. Then just keep hold of your ticket to display on each stage of your journey.

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Head to our Scotland Rail Map page for more information. ... they're available in a number of flexible options to suit different time frames. Check out our Season Ticket Calculator today to get started. ... You can do this online, over the phone or at your local staffed ticket office.

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Updated: 2 hours ago

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Glasgow - Neilston & Newton. The following services are withdrawn: 0734, 0820, 1614, 1704, 1723 Cathcart Circle; 0657, 1725 Glasgow Central – Neilston

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Updated: 2 hours ago

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If you purchased from a station ticket office, please return there for a refund. If you purchased on a train, from a Ticket Vending Machine (TVM), or by phone from our sales team, please use our online refund request form. You MUST return your unused ticket to us before a refund can be processed. Please post to the following address:

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Updated: 8 hours ago

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If you purchased your ticket at a station booking office, you should return there to claim the refund. Refund claims on tickets purchased via a Ticket Vending Machine (TVM), on train or by telephone via our telesales team should also be claimed using the form below.

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Updated: 6 hours ago

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Find everything you need to know about getting around Scotland by train. You can find more information on visiting Scotland during the Covid-19 recovery phases. ScotRail ScotRail have now increased the number of services that they operate. More than 90% of normal services are in operation, with 100% of normal capacity provided during peak times.

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With a ScotRail Smartcard there’s no need to carry paper tickets - simply load your tickets onto your Smartcard from your phone, via the app, at a ticket machine or a booking office and rest easy knowing that your tickets are always ready and waiting. *All information is …

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0344 811 0141

You can buy Off-Peak tickets online, with the ScotRail app, via a ticket vending machine, at a ticket office, or by phone on 0344 811 0141. You’ll need one of our free Smartcards to buy a Super Off-Peak Day Return. Applying for a Smartcard is quick and easy, simply sign up here. It takes just a few minutes and your free card will arrive in ...

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Updated: 6 hours ago

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Delve deep into the wild west coast from Glasgow to Oban or Fort William and Mallaig on one of the most scenic rail journeys in the world. Kyle Line Travel coast to coast across the Highlands from Inverness to Kyle of Lochalsh.

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Updated: 8 hours ago

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The Great Scenic Tasting Box is filled with delicious Scottish goodies. While the stunning scenery passes by, tuck into pâté, oatcakes, charcuterie, shortbread and other tasty delights. And of course, when in Scotland, enjoy a wee dram as you raise your glass on this memorable journey.

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Updated: 6 hours ago

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Buy cheap train tickets & find the best deals on rail fares to Glasgow, Edinburgh, Aberdeen, Inverness & the rest of Scotland. ScotRail is operated by Abellio.

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Updated: 4 hours ago

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0344 811 0141

Please note: ScotRail customer relations telephone line will be available between 7am and 8pm each day to allow our staff to work through an unprecedented volume of refund requests as efficiently as possible. Thank you for your patience. 0344 811 0141; Online contact form; FREE POST ScotRail Customer Relations, PO BOX 27129, GLASGOW, G2 9LH

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Updated: 7 hours ago

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None 16-17 Saver 16-18 TPE Discount 16-25 Railcard 26-30 Railcard Annual Gold Card Cambrian Railcard Club 50 Club 50 Web - Greater Anglia Club 50 Web - ScotRail Cotswold Line Railcard Dales Railcard Devon & Cornwall Railcard Disabled Child Railcard Disabled Persons Railcard Esk Valley Railcard Family & Friends Railcard GroupSave Discount Heart of Wales Railcard ...

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Updated: 8 hours ago

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ScotRail have promised to operate all trains on the Dalmuir to Motherwell / Larkhall line – which calls at Exhibition Centre station – with the maximum number of six carriages.

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Updated: 6 hours ago

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More than 100 ScotRail services have been cancelled as the rise in Covid cases gathers pace. The train operator's website showed 118 cancelled trains on Monday morning, with staff illness stated ...

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Updated: 5 hours ago

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ScotRail will make temporary changes to train schedules from next week given a large number of staff absences due to Covid-19. By …

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  • Frequently Asked Questions

  • What should I do if I have a problem with ScotRail?

    In an emergency call 999. Support for online bookings including refunds and change of journey requests. Calls are charged at national rates. Please note: ScotRail’s Web Support team will be unavailable after 6pm each day to allow our staff to work through an unprecedented volume of enquiries and refunds for online ticket purchases.

  • What are ScotRail’s business travel hours?

    Please note: ScotRail’s Business Travel team will be available between 7am and 8pm each day to allow our staff to work through an unprecedented volume of refund requests as efficiently as possible. For information about train times, fares and ticket types, access help in planning your journey, and live train-running information.

  • How do I get a refund from ScotRail?

    You can contact us via contactSCOTLAND-BSL the online British Sign Language interpreting service. Please note: ScotRail’s Business Travel team will be available between 7am and 8pm each day to allow our staff to work through an unprecedented volume of refund requests as efficiently as possible.

  • How do I get in contact with the ScotRail head office?

    You can get in contact with the Scotrail head office by calling the number listed above. You can find the Scotrail head office located in Glasgow by following the directions below. Once you call the number you will hear a list of options to help your call be directed to the appropriate department and team member.

  • How do I contact ScotRail customer relations?

    ScotRail Customer Relations 1 0344 811 0141 2 [email protected] 3 FREEPOST ScotRail Customer Relations, PO BOX 27129, GLASGOW, G2 9LH

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