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Exchanging my Clubcard points was the easy part, however, my experience on the railcard website was not so good, so I rang the railcard helpline on 0345 300 250 and purchased my railcard over the phone using the voucher number. and the security details, much the same as an online purchase.
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Please see our ‘Buy Before You Board’ leaflets which are available at GWR ticket offices for more information. If you buy a ticket that has restrictions, and/or a Railcard discount, you must ensure you adhere to any restrictions and have your Railcard with you; otherwise you’ll need to pay for your journey again at the full price.