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In this short article we attempt to clear up some of the confusion over ISP choices on Openreach’s new Fibre-to-the-Premises based “ultrafast broadband” (100Mbps+) network, which usually occurs once people realise that it’s not yet available from all the UK market’s internet providers.. Historically people have tended to assume that all the most popular ISPs, …
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Updated: 6 hours ago
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They then went on to also try and book and engineer visit for 14 days from now. So it seems even though they know my phone line is active there is something that needs to be done by an engineer physically. Hey ho, looks likes im waiting for Openreach. Seems convenient that they only book engineer visits in after the usual 14 days "right to ...
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Updated: 8 hours ago
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Sky Broadband customer service number. To speak to a Sky customer service agent by phone, you can call 0800 759 1467. This service is free for Sky Talk customers, or …
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Updated: just now
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It's OK. In our Feb 2021 broadband customer service poll, some 26% of almost 2,000 MoneySavers rated it 'great', versus 42% who said it was 'poor'. Virgin Media broadband. All Virgin Media's broadband packages are fibre optic - handy if you've a need for speed. There are four main options and all are unlimited so there's no monthly usage cap.
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Updated: 7 hours ago
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Some also managed to get a refund from their phone provider after persistence. Are engineers calling ‘123’ to test lines? We notified Openreach about the phantom calls – a spokesperson told us: ‘This is not an issue as far as we know. Openreach engineers have a special number to call to test a line that doesn’t result in a charge.’
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Updated: 6 hours ago
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Re: Moving Broadband and Telephone to Vodafone. According to my research and confirmed by VF (after I pushed them to check) is that Liverpool is an Openreach area (not the other guys, CityFibre). My advised speeds will therefore not be synchronous,
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How to contact Openreach. If you’re a member of the public, you’ll want to go to our main site: www.openreach.com If you are a communications provider who sell phone and broadband services to consumers please use the following:
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If you have a problem with your phone or internet service, you must contact your Service Provider. If it’s BT Retail, then you call 150 for Sales, and 151 for Faults Department from a landline free of charge. From your mobile it’s 0800 800 150 or 0800 800 151 and this is chargeable. Contact Number for Openreach. You can use the Contact
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Updated: 5 hours ago
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Openreach also points out on its website that if you’re experiencing trouble with your phone or broadband, or you want to change an engineer appointment, you must contact your service provider and not Openreach directly. If you’re looking to inform BT Openreach about a new build home, go to the Openreach website to report one of the following;
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As an Ex BT Telephone Engineer and Openreach Broadband Engineer I now offer my own Telephone Line Faults, Repair Service - Phone Line Faults for your Home Telephone services or Office Telecoms Network. So if you have a Phone Line Fault or Bad Broadb
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Updated: 6 hours ago
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We're a wholly owned subsidiary of BT Group and our customers are the 665+ communications providers who sell phone, broadband and Ethernet services to homes and businesses. support and maintain the wiring, fibres and connections which link tens of millions of homes and businesses in the UK to our customers’ networks. Openreach is a
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Updated: 2 hours ago
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More information closer to the time. BT Openreach BD-UK cabinets Western Isles – ongoing through 2018. BT Openreach programme sent to D A MacLeay to circulate. BAU works to be undertaken by KN Networks. KNNS Broadband Green Cabinets – CnES and SSE l
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Updated: 4 hours ago
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Coronavirus contact tracing. If you’re from the Public Health Body or one of our Communication Providers and need to contact us about someone who has tested positive that’s been in contact with an Openreach employee, or enquire about who one of our engineers may have come into contact with, please fill out this form and we’ll respond back within 2 working hours.
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This is why we'll be retiring the analogue phone network at the end of 2025. By this point everyone in the UK will have been upgraded to a digital phone line, providing us with a greener, faster, and more reliable service. This means landline voice calls will soon be transmitted digitally - in the same way your broadband works.
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Updated: 4 hours ago
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If the property developer is still on site. It’s worth checking with them that they’ve finished installing the Openreach equipment, and that nothing’s missing or damaged. They can also contact us to help them fix the issue. You can also look at our superfast and ultrafast homeowner guides which have advice on some simple checks you can do.
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Updated: 1 hours ago
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Openreach takes scams, damage and crimes seriously. Find out how to tell us about scams, and who to contact if you see someone damaging or stealing our network. How to tell us if you see any problems with the Openreach network that could be dangerous to the general public, like damaged cables or telephone poles.
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Updated: 6 hours ago
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Register your development with Openreach and let your buyers choose from more than 665 Communications Providers providing services over our network. If you’re a property developer working with Openreach on a project and something goes wrong, we'll do our best to put it right. Find out how to contact us.
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Updated: 5 hours ago
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Openreach CAD Block library; If the site is to be phased then additional phasing information will be required (this is required for all sites over 200 plots). For sites containing blocks of flats (MDUs) Openreach also requires an accommodation …
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New build premises - property developers. Please note this form is only for developers of new premises in the UK which have already been registered with Openreach and for which you have received a unique New Site Identifier (NSI). If you are a developer and have not yet registered your site or you are waiting for an NSI to be provided and would ...
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Updated: 4 hours ago
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My advice, write a polite email to Clive Selley. If you go in all guns blazing, you'll probably be ignored but if you explain the situation in your email, you may well find a better outcome. And whilst I don't mind you tagging your post onto my own, you may be better off starting your own thread as I'll likely be editing this thread title soon ...
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Updated: 3 hours ago
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Why can’t you contact Openreach directly? You can, but we’re a wholesaler and we were set up to work for communications providers – the companies that you buy your home or business phones or broadband from. Contacting them is the fastest way to fix a whole range of problems. And if they think the issue is with our network, they’ll ...
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Updated: 2 hours ago
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Openreach has just published a new update to the UK rollout plan for their gigabit-capable Fibre-to-the-Premises broadband ISP network, which appears to add around 170 new locations (towns and villages) as part of their £15bn project to cover 25 million premises by December 2026.. At present the operator’s full fibre deployment has already covered nearly 6 …
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Updated: 5 hours ago
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Openreach will today add 551 new UK cities and towns to the rollout plan for their gigabit-capable Fibre-to-the-Premises broadband ISP network.The latest batch of locations accounts for a total of 5 million extra premises, all of which will be upgraded as part of their £15bn project to cover 25 million premises by December 2026.
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Updated: 6 hours ago
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Head of Openreach Clive Selley mailto:clive.selley@openreach.co.uk. High Level Complaints Amanda Newstead DSO & HLC Front Office Openreach Web: Openreach.co.uk Email: [email protected] High Level BT complaints phone number 0800 3289393. The board of directors names can be found here Our board
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Updated: 5 hours ago
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Contact Openreach customer service Openreach will only respond to complaints raised via their Live Chat service. If you decide to use Resolver, you'll still be able to access our rights guides and template letters to assist with your complaint.
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Openreach has today published the next batch of 77 UK exchange locations where they plan to move away from old copper-based analogue phone (PSTN / WLR etc.) services and on to a new all-IP network, which will occur in areas where over 75% of premises can get their Fibre-to-the-Premises broadband network.. Generally, there are two different, albeit closely …
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Updated: 2 hours ago
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If you're having a problem with your broadband or phone, we won't be able to help you if you fill out this form. Please visit our Help and Support pages for more information. If you’ve used our …
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Updated: 3 hours ago
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The Community Fibre service seems to be "symmetrical" speeds (from 75Mb/s in steps to 3Gb/s) which suggests a different technology to the Openreach approach. Assuming it is Community Fibre doing this work in my street, my guess is that it will be some months before they would be in a position to offer a service to customers.
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Updated: 7 hours ago
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BT Openreach ISDN Stop Sell. ISDN and analogue telephone lines will no longer be sold from exchanges across the UK from 25th January 2022. Take advantage of our Full Fibre Upgrade Voucher to complete your migration to VoIP or SIP telephone systems and get up to £2500 towards the technology upgrade.
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Updated: 5 hours ago
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Openreach has today officially added another 170 new towns and villages (covering 1.5 million premises) to the UK rollout plan of their 1Gbps Fibre-to-the-Premises broadband ISP network, which are all the same as those we published last month ().The news comes as they reach 6 million premises passed. The operator’s full fibre build has now covered …
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Updated: 4 hours ago
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Alternatively you can call us on 0800 023 2023 (option 1). You can report things like: damaged underground cables (often caused by mechanical diggers in built-up areas) loose cables or cables dangling from telephone poles. damaged or vandalised green cabinets, including graffiti, or unattended cabinets with open doors.
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Updated: 2 hours ago
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This is because although Openreach is the network provider, your relationship is with your Communications Provider. To raise a complaint, or enquiry, that relates to health and safety concerns, employee behaviour, personal injury, damage to your property, quality of workmanship, wayleaves or planned movement of Openreach equipment.
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For all other issues we recommend you use the appropriate link to contact Openreach. To speak to a BT Wholesale or Openreach adviser directly please dial the number listed and choose the appropriate option. You may find the answer to your question here: Broadband order FAQs. 0800 678 1107. Wholesale provision eChat.
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Updated: 3 hours ago
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Cam lock connectors on the rear connect to the incoming phone line, cam lock connectors on the front allow the end user to easily connect internal telephone extension wiring. The NTE5C MK2 is the latest type of socket that Openreach currently install, supplied as two pieces ( rear plate with test socket, incoming line & extension connectors and ...
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Updated: 6 hours ago
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Re: How to contact BT Community Fibre. Hi @speculatrix, I'm sorry this is not something the BT community can help you with as the community fibre portal is an Openreach initiative. You can contact Openreach via live chat during business hours on their contact us page . Reply. speculatrix.
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Updated: 7 hours ago
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£2,650 where a new splitter build is required, as well as the CBT build We have seen quite a few cases, often at the edges of Openreach’s native FTTP rollout, where one side of the street gets the service and the other is left untouched (i.e. areas near, but not covered by, their commercial FTTP build).
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Updated: 6 hours ago
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Openreach was created in 2006 to maintain and build the phone and broadband networks that connect UK homes and businesses to the world. Read about our history right up to the present day. Find out more »
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Updated: 2 hours ago
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If your new build home comes with a fibre connection already, you may be already signed up with the supplier who put in the infrastructure (usually BT Openreach but other regional providers are also doing this), for a set period of time. Not all developers will mention this when you’re buying a new build home, so it’s worth checking before ...
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Updated: 1 hours ago
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Equinox basically reduces the price of wholesale fibre-to-the-premises (FTTP) products to retail ISPs in exchange for long-term commitments to use the Openreach FTTP network. While this is a good thing for many industry stakeholders, since it potentially reduces prices for consumers and encourages take-up of FTTP, it is a problem for the altnets.
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Updated: 2 hours ago
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Openreach recently made a number of announcements on its latest build plans across Cumbria where more than 100,000 additional homes and businesses in mainly rural and harder to serve areas will get access to ultrafast fibre broadband.
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Updated: 5 hours ago
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URGENT NOTE. From the 18/5 Openreach will now start re-entering Premises for a short duration if they are not able to get a working service from outside. ... Registered office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN. Registered in England No 1471587. Skip to navigation ... On the day of the visit the Openreach engineer will ...
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The Service Products portfolio consists of a range of products and services that are applicable across WLR, LLU, Ethernet and NGA. The portfolio includes Common Portfolio Products, Number Portability, Events and Exhibitions Day Rate Charges, Novation Charges, Project Services and Engineering services.
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Updated: 6 hours ago
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Full fibre ISP Hyperoptic, which is building a new gigabit-capable FTTP/B broadband network across parts of 43 UK towns and cities (mostly large residential buildings and office blocks), has announced the appointment of Lisa Neale, a former Openreach Director, to be their new MD of Infrastructure.. Lisa originally joined BT as an engineer at the age of just 18 …
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Please contact Openreach Service Desk Control (you'll find the details in your customer service plan (CSP)). If you're a communications provider and want to know whether Openreach has a wayleave granted after 28 December 2017 at a particular address.
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Updated: 4 hours ago
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Your Contact Details. 1. Please complete the following details * Full name * Address line 1 * Address line 2 * Town / City * County * Postcode * 2. * Daytime telephone number * Mobile telephone number * E mail * 3. Does the BT apparatus concerned serve your property or you and your tenants properties only? * Yes No. Property and Location ...
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Openreach cpportal dashboard page. Welcome to your dashboard. From here you can select a personalised view to suit your preferences and access your favourites, collaboration areas and a set of tools to assist you.
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Updated: 4 hours ago
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Openreach is the UK’s digital network business. We work with communications providers to offer the fast, reliable phone and broadband services people need at work and at home.
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Updated: 7 hours ago
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If you have Openreach kit on your land or property it’s likely there will be a wayleave agreement BT have discussed with you. All of the tips and info above, together with those in my article on wayleave payments and wayleave easements will likely be able to help you out with advice on how to discuss issues arising.
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CityFibre has this week carried out their earlier threats by launching an appeal via the Competition Appeal Tribunal (CAT) to challenge Ofcom’s recent approval of Openreach’s “Equinox” offer (), which introduced a “major” price cut to the incumbents Fibre-to-the-Premises broadband products for UK ISPs.. Our readers may recall that the “Equinox” discount, which …
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Updated: 4 hours ago
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FTTP . For our standard installation, our engineers will: connect an optical network terminator (ONT) within 1m of the nearest 13amp power socket …
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How to tell us if you see any problems with the Openreach network that could be dangerous to the general public, like damaged cables or telephone poles. Broadband not working? Please contact the company that sends you your bill. Unhappy with Openreach work? Contact us.
It wouldn’t be an Openreach or BT problem. If Sky are having problems ordering you phone/broadband because their ’Computer says No’ then they’ll need to sort it. They’re fobbing you off if their referring you to Openreach because they simply maintain the physical Network from the MDF to the NTE on behalf of the BT Group.
When things go wrong with your telephone line or Broadband you might be tempted to contact Openreach, however you must contact your Service Provider, who will arrange for Openreach BT to attend to your fault. Your Service Provider is defined by the company that you pay your phone bill to.
Please use this BT Openreach number 0800 0232023 if you spot any of the following so they can attend to it quickly: BT Openreach also want to know if any of their work in progress or recently completed, concerns you as follows:
Please contact Openreach directly in addition to making a Resolver case. We are sorry for the inconvenience. A completely free service recommended by Martin Lewis, founder of MoneySavingExpert.com. Why MSE rates us.