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We can help you with questions about your OnBuy account, our website or the ordering process - please reach out to us via our Contact page. OnBuy is a marketplace, not a retailer, so you place your order with the seller and not us. Depending on your enquiry, it may be better to contact the seller directly.
For order enquiries, simply click the ‘Contact Seller’ button on the relevant order on the View Orders page in your OnBuy account. If you have a product question, you can contact the seller via their product page in two ways: Click on the seller’s name above the price and then click the ‘Ask a Question’ button.
OnBuy is an online marketplace that offers multi-category products. Its marketplace offers competitive fees for its sellers and helps to list all the products in its portal that enable users to purchase products without hassle. The company was founded in 2016 and is headquartered in Poole, Dorset.
OnBuy.com headquarters is located at 6 Vantage Way, Poole. Where are OnBuy.com offices? OnBuy.com has an office in Poole.
To do this, simply go to the product page of the item you wish to buy and click the seller’s name where it says ‘Sold by’ above the item price, then click ‘Ask a Question’. You will then be asked to log in to your OnBuy account and a box will pop up where you can type your question to the seller.