Nycers Contact Number

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(347) 643-3000

Members, in order to access your account when you call, NYCERS requires your Member or Pension number for identification purposes. Learn how to find your Member or Pension number here. (347) 643-3000 – Call Center. (877) 669-2377 – If

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Updated: 7 hours ago

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(347) 643-3000

Customer Service Center Contact the Call Center for information. Fully completed forms may be placed in a secure Drop Box at NYCERS' Jay Street entrance Mon-Fri, 8am-5pm. Call Center Hours Monday-Friday, 8 am – 5 pm (347) 643-3000 With

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Updated: 3 hours ago

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The 2021 Cost-of-Living Adjustment (COLA) for eligible retirees and beneficiaries is 1.4%. The annual COLA letter was mailed on September 20, 2021. Attention Vested NYCERS Members! Your 2020 Vested Annual Disclosure Statement (ADS) is now available

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Updated: 7 hours ago

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Looking for a payout from your pension in New York? Tough luck, says New York Daily News: “The city’s largest pension fund has been incommunicado with families who may be eligible for death benefits after their loved ones died from coronavirus.” The

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Updated: 7 hours ago

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(347) 643-3000

Customer Service Center Contact the Call Center for information. Fully completed forms may be placed in a secure Drop Box at NYCERS’ Jay Street entrance Mon-Fri, 8am-5pm. Call Center Hours Monday-Friday, 8 am – 5 pm (347) 643-3000 With

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Updated: 4 hours ago

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(347) 643-3000

J ay Street,B rooklyn, NY Mezzanine level (347) 643-3000 www.nycers.org 30-30 47th Avenue, 10th Floor Long Island City, NY 11101 How to Find Your Member or Pension Number How To Find Your Member or Pension Number Fact Sheet #738 – P

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Updated: 7 hours ago

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Know your TDA distribution options. Your TDA account offers another important benefit: you may be eligible to transfer money from your TDA account to your pension account at NYCERS to purchase service credit under NYCERS. For more information or to determine if you are eligible, contact Prudential Retirement® toll‑free at 855‑444‑2832 (855‑4‑HHC‑TDA).

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Updated: 6 hours ago

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  • Frequently Asked Questions

  • How do I access my nycers account when I call?

    Members, in order to access your account when you call, NYCERS requires your Member or Pension number for identification purposes. Learn how to find your Member or Pension number here. Call Center (347-643-3000) is open Monday through Friday, 8 am to 5 pm, to answer questions and schedule consultations.

  • Why does nycers require my member or pension number when calling?

    Due to increased volume, you may experience longer wait times, and voice mails may be returned after hours. Members, in order to access your account when you call, NYCERS requires your Member or Pension number for identification purposes.

  • How do I contact nycers customer service?

    NYCERS’ Customer Service Representatives are available to meet with you Monday to Friday, except holidays. Please call (347) 643-3000 to schedule an appointment.

  • Where can I find forms and publications for nycers retirees?

    These forms and publications are used most often by NYCERS retirees. If you cannot find what you are looking for, use the topic menu or search by keyword. NYCERS mobile app is now available for download from Google Play or the App Store. Check out all of the new online features.

  • How do I change the address on my nycers pension check?

    Submit this form if you wish to change the address that NYCERS has on file for you. Complete this form to have your NYCERS pension check automatically deposited into your bank account by Electronic Fund Transfer (EFT). Direct Deposit is easy, convenient, and secure.

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