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Please let us know if you have any questions, complaints or concerns about your dealings with motusbank: Call motusbank Member Service 1-833-696-6887; Fax: 1-844-696-6887; or email memberservice@motusbank.ca. If further discussion is required, contact the motusbank Member Concerns Officer at concerns@motusbank.ca.
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Updated: 8 hours ago
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Please call Member Services at 1-833-696-6887 so we can customize a solution for you. I want to make sure that I’m getting any emails motusbank sends about COVID-19. What should I do? Make sure that you have a current email address listed in your contact information. From online banking: Select “Settings”.
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Updated: 3 hours ago
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Most problems are solved at the first point of contact. Start by talking to our Member Service team. Toll-free: 1 (833) 696-6887 Email: concerns@motusbank.ca Note: Please do not include any confidential information as email correspondence is not guaranteed to be secure.
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Motus Bank’s institution number is 374. Motus Bank currently has 3 routing & transit numbers assigned depending on individual branch locations.
In order to send funds to and from your Motus Bank bank account, you will need a minimum of three account details at hand: Financial Institution number (3 digits), Branch Transit Number (5 digits) and Account Number (7-12 digits). Using the table below, you can validate the institution & branch transit number combination.
Similar to Canada’s major financial institutions, motusbank will tailor a solution to your individual circumstances, which could result in a number of different approaches to ensure your financial health remains intact. Am I eligible to deposit CRA payments online?
As a regulated financial institution, deposits at motusbank are guaranteed up to $100,000 per separate deposit through CDIC (Canada Deposit Insurance Corporation). This coverage protects deposits in chequing and savings accounts, term money orders, bank drafts, funds in transit, and index-linked term deposits (principal portion only).