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Frequently Asked Questions
How is lilaconnect installed?
The fibre will be installed from a connection point at the property boundary. Our engineer will then fit the network equipment – the Service Demarcation Device (SDD) in your property. This is a fibre converter and will ensure your connectivity to the LilaConnect network.
What happens after lilaconnect has installed fibre to my home?
Once LilaConnect has installed fibre to your home or business, your relationship will be with your Service Provider. This could be LilaConnect or another Service Provider partner depending on your service package of choice. You can choose the package to suit your budget and requirements. You will be billed monthly based on your service agreement.
What happened to lilaconnect in Stoke-on-Trent?
Residents in the Staffordshire (England) city of Stoke-on-Trent have been venting their anger at VXFIBER ‘s subsidiary LilaConnect, which occured after the local rollout of a new 1Gbps Fibre-to-the-Premises ( FTTP) network caused a number of problems – from damaged driveways to cut broadband and electricity cables etc.
What is lilaconnect doing for the digital future of London?
At LilaConnect, we’re proud to play a part in the city ’s digital future. That’s why we’re upgrading its digital infrastructure properly. No more half measures. By current estimates, the whole of the city will have access to our full fibre network within a few years.