Keep Phone Number Google Fi

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• Frequently Asked Questions

• How do I get a refund or replacement from Google Fi?

  To find out more about a refund, replacement, or repair, contact a Google Fi expert . Contact Google Store support directly at 855-836-3987. Request a call and someone will call you shortly.

• Will my phone work on Google Fi?

  Use your own phone with Google Fi

  • If you’re a new to Fi, sign up at fi.google.com/signup.
  • You’ll be able to order a free SIM card during the sign up process, or purchase one at an authorized retailer.
  • If you purchased a SIM card at a retail location, you can select ’Bring your own phone’ during the sign-up process ...
  • To get started, download the Google Fi app on your new phone at fi.google.com/app.

• How to port out from Google Fi?

  How to Transfer Google Voice Number to another Account

  1. On your computer, open Google Voice.
  2. At the top left, click Menu Legacy Google Voice.
  3. At the top right, click Settings Settings.
  4. Click the Phones tab.
  5. Next to your Google Voice number, click Transfer, then follow the onscreen instructions. ...
  6. After the transfer finishes, set up a linked number in the new Google Voice account.

• Are Google Fi phones unlocked?

  Only unlocked devices can be used with Project Fi . If you purchased your Fi phone through Project Fi or the Google Store, your device is unlocked . If you aren’t sure if your phone is unlocked , you can contact your current carrier or the place where you purchased your phone .

• Does Google Fi use a SIM card?

  Google ’s Fi cellular service allows one to use only the Nexus 6, but with a single SIM card it supports both T-Mobile and Sprint on the back end and with only 1 phone number for the user. My guess is that Google is leveraging it’s Google Voice product to assign the user a number and hiding the real number that Sprint and T-Mobile are assigning.