Kawai Phone Number

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• 1. +1 310-631-1771
• 2. 800-421-2177

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• Frequently Asked Questions

• Do I need an RA number to return items to Kawai?

  Non-serialized merchandise such as adaptors, headphones, case parts or similar items do not require an RA number but still require pre-authorization from TSD. NOTE: Acoustic pianos cannot be returned directly to Kawai from a retail customer (piano owner). The return authorization must be processed through an authorized Kawai dealer.

• Can I Return my Kawai piano to Kawai?

  NOTE: Acoustic pianos cannot be returned directly to Kawai from a retail customer (piano owner). The return authorization must be processed through an authorized Kawai dealer. Warranty Defects. KAWAI will, at its option, replace an instrument only if repair is not possible.

• Is the warranty transferable between Kawai products?

  Generally, limited warranties are not transferable. Kawai’s TEN YEAR FULL WARRANTY embodies our commitment to excellence. It is the “seal” of Kawai craftsmanship and the assurance of your satisfaction. Click here to download the Kawai acoustic piano warranty.

• Who is responsible for delivery of items to Kawai America?

  Kawai America is not responsible for the timely delivery of items to or from Kawai as there can often be substantial delays in the delivery schedule of Federal Express. Product carried into our facility in Rancho Dominguez, CA for repairs must also have an RA number. Call or email TSD and obtain an RA prior to bringing in the unit.