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Frequently Asked Questions
Who is the founder of KANA Software?
Kana Software, Inc. was founded in 1996 as Kana Communications, Inc. by sports enthusiast and entrepreneur Mark Gainey. Gainey had originally intended to launch a sports-themed Web business, but then he realized that there was an opportunity to help companies deal with large amounts of customer e-mail.
Is Kana Software owned by Verint?
Kana Software. KANA Software, Inc. is a wholly owned subsidiary of Verint Systems (NASDAQ: VRNT) and provides on-premises and cloud computing hosted customer relationship management software products to many of the Fortune 500, mid-market businesses and government agencies.
What companies has KANA bought?
In 2012, KANA bought Trinicom, a Dutch company that makes mid-market customer service multichannel ecommerce, especially in the BeNeLux region. Less than three months later, KANA purchased Sword Ciboodle, a company that specializes in contact center software.