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Calculate Call Center Staffing with Excel (Erlang formula)

By Joannès Vermorel, May 2008 This guide explains how to optimize the number of agents to reach the desired service level.This guide applies to call centers and contact centers. The theory is illustrated with Microsoft Excel.Advanced notes are available for software developer who would like to reproduce the theory into a custom application.

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Updated: 5 hours ago

See Also:Excel Formula Phone Number, Excel Staffing Phone Number, Show details

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