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If you are unable to find the answer to your question via our help centre, please contact us on 01296 336579. If your pet is missing call 01296 737600 to notify us as soon as you can. Our phone lines are open 24/7.
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Updated: 2 hours ago
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Once your pet has their microchip fitted, the unique microchip number, their details and your contact details will be recorded on the Petlog database - your Vet Practice should do this for you and you can check the details are correct by visiting www.petlog.org.uk or contacting Petlog on 01296 336 579.
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Updated: 1 hours ago
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Petlog Premium gives you the best chance of finding your pet should they go missing. For a single fee of £17, Petlog Premium helps you keep your records up to date for the lifetime of your pet.
It is essential that your contact details are kept updated on the Petlog database to ensure that your pet can be reunited if it ever strays. Petlog can be contacted on 01296 336 579, or changes can be carried out online at www.petlog.org.uk.
Clearly good customer service is a thing of the past with Petlog. Pet details don’t show in my account, I need to change my contact details which petlog says I have to contact them by phone to do……it would be absolutely fab IF they even answered their phones.
Each change of address incurs an administrative fee of £10 unless at least one of your pet’s is upgraded to Petlog Premium, in which case there is no charge. To update your details follow the following steps: