How Do I Contact Smok
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Authorized SmokTech Warranty Center – Madvapes
Please follow this procedure once you have attempted to service your item where it was initially purchased. If you have any questions or are unsure whether your item is covered under warranty, please contact Madvapes at (704) 696-8900. SMOK offers a quality guarantee period of SIX months from date of purchase (‘Warranty Period’).
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Frequently Asked Questions
How to get in contact with Smok about warranty problems?
How to get in contact with SMOK about warranty problems directly? Please kindly note that we now have after-sales system on our website. After you log in you can click the following link for on-line RMA application. Our specialist will check and reply to you ASAP.
Where can I get Smok Tech service?
You can get Smok Tech Service at one of our Smok Tech Authorized Service Providers. Need help trouble shooting an issue? At this time we are not servicing any items that are out of warranty. Please ensure that your device is within warranty prior to shipping your item.
What are the service hours of Smok?
Service Hours: 9:00am~5:30pm Monday~Friday (Eastern Time) *If you are a Distributor purchased from SMOK directly, please send defective list to your sales representative directly. Once get confirmed, please send all defects to Warranty Center in California for checking.