How do I contact the GLD shop customer service?

Chat with us: Monday-Sunday, 8:00 AM - 12:30 AM EST. Call us (855) 252-3775: Monday-Friday, 7:00 AM - 7:00 PM PST. Thank you for shopping with The GLD Shop!!

What is GLD’s warranty policy for customized necklaces?

All of our Customized Necklaces are guaranteed under our Lifetime Warranty. This warranty entitles you to a one-time repair of the piece - free of charge. GLD will repair the item if you experience any defects in craftsmanship or breakage due to manufacture defects.

What is the warranty on GLD products?

This warranty entitles you to a one-time repair of the piece - free of charge. GLD will repair the item if you experience any defects in craftsmanship or breakage due to manufacture defects. Warranty is voided on any user damage issues (ie: water damage, accidental breakage, etc) .

Does GLD shop ship outside of the US?

GLD Shop ships to over 220+ countries worldwide! When ordering outside of United States of America, the recipient is responsible for assuring the product can be imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country.

What is the return/exchange policy for GLD?

GLD accepts returns/exchanges within 14 days of the date your item was delivered. If you would like to return/exchange any item (s), an authorization form is required. To obtain an Authorization Form, please contact customer support via email support@thegldshop.com, or via our customer support chat line.

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Contact Us – The GLD Shop - Hip Hop Jewelry

(855) 252-3775

Call us (855) 252-3775: Monday - Friday, 9:00 AM - 5:00 PM EST. Thank you for shopping with The GLD Shop!

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Frequently Asked Questions
How do I contact the GLD shop customer service?
Chat with us: Monday-Sunday, 8:00 AM - 12:30 AM EST. Call us (855) 252-3775: Monday-Friday, 7:00 AM - 7:00 PM PST. Thank you for shopping with The GLD Shop!!
What is GLD’s warranty policy for customized necklaces?
All of our Customized Necklaces are guaranteed under our Lifetime Warranty. This warranty entitles you to a one-time repair of the piece - free of charge. GLD will repair the item if you experience any defects in craftsmanship or breakage due to manufacture defects.
What is the warranty on GLD products?
This warranty entitles you to a one-time repair of the piece - free of charge. GLD will repair the item if you experience any defects in craftsmanship or breakage due to manufacture defects. Warranty is voided on any user damage issues (ie: water damage, accidental breakage, etc) .
Does GLD shop ship outside of the US?
GLD Shop ships to over 220+ countries worldwide! When ordering outside of United States of America, the recipient is responsible for assuring the product can be imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country.
What is the return/exchange policy for GLD?
GLD accepts returns/exchanges within 14 days of the date your item was delivered. If you would like to return/exchange any item (s), an authorization form is required. To obtain an Authorization Form, please contact customer support via email [email protected], or via our customer support chat line.

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