Etran Phone Number

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(916) 735-1223

ETRAN CONTACT FLOW Account Setup Complex/ Intricate above? Loan Processing Need Help? Issues with: • Need new Account? • • Changed Institutions? • Old request still pending? • Need list of employees with access Primary: Cheryl Walker Cheryl.Walker@sba.gov (202) 205-7520 Secondary: Hardy Slay Hardy.Slay@sba.gov (916) 735-1223 Call/Email

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  • Frequently Asked Questions

  • What is an e-tran number?

    E-Tran, sometimes called Etran or etran, is the U.S. Small Business Administration’s loan servicing portal, through which eligible lenders can electronically submit and modify SBA loans. In short, your loan needs to be assigned an E-Tran number before you can get your PPP money.

  • How do I check my credit score in e-tran?

    Once all required information is entered into E-Tran, the ‘Check Credit Score’ icon will appear Note: An SBSS score can be generated by entering the above information into E-Tran (as described in the successive slides) however the loan cannot be submitted for an SBA loan number until the application is complete

  • Do I need to fill out financials in e-tran?

    ➢Financials are not required to be filled out in E-Tran, however they must be retained in the bank file for future audits. ➢If you start filling out the Balance Sheet, it must be completed. ➢The system will not accept negative Net Worth or Tangible Net Worth ➢Financials can also be uploaded using the Document Upload function.

  • What are the unilateral servicing and liquidation actions in e-tran?

    Office of Capital Access Unilateral servicing and liquidation actions in E-Tran Prior to Final Disbursement • Change Interest Rate prior to initial Disbursement • Change Loan Maturity Date • Change Obligors Address • Change Obligors Name or Trade Name • Cancel SBAs Guaranty prior to Initial Disbursement After Final Disbursement

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