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• Frequently Asked Questions

• How do i park a call on dialpad?

  Call Parking in Dialpad changes that completely. Once you answer a call, all you need to do is click the ‘Park’ button on your screen. The call will then be parked on the Main Company Number, and Dialpad will confirm this with a notification on your screen.

• What kind of technical support does Dialpad provide?

  Dialpad provides customers with the technical support they need, the way they want it. From 24/7 live chat to 24/5 phone support to a wealth of online resources, our customers are able to get help and find answers quickly. For Dialpad Pro customers, we provide phone support 24 hours a day, 5 days a week (Monday to Friday, Pacific Standard Time).

• Where do I go to get help with Dialpad?

  So whether you’re trying to port your old business number to your Dialpad account or access your company’s call analytics, our Help Center is the easiest place to find out how. Visit the Dialpad Help Center here. Is Dialpad tech support free?

• What is Dialpad VoIP?

  Dialpad offers business VoIP services and features HD voice, group video chat, conferencing, and more with their comprehensive unified communications platform. Dialpad was designed and put together with the objective of providing unified voice and text communications to business enterprise users using a broad variety of devices.

• What headset should I use with Dialpad?

  When it comes to your call & audio quality through the Dialpad application, what the headset you are using is a major factor along with the speed and reliability of your network. Dialpad suggests Jabra or Poly headsets, which support the use of the command button when used in conjunction with Poly’s third-party software.