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• Frequently Asked Questions

• What is the average price of contact lenses?

  Contacts are priced differently because they are designed to treat a variety of vision problems. If you are nearsighted or farsighted and want to buy a basic box of spherical soft contact lenses, you can expect to pay $22 to $26 per box , with each box holding six lenses.

• Can my customers view cost information in cost management?

  Cost Management is available for partners whose customers that have an Azure Plan. By enabling a policy setting, partners can allow their customers to view cost information. For more information, see Get started with Azure Cost Management for partners. Classic CSP isn’t support by Cost Management. How can I see forecasted costs?

• How do I calculate… cost per call?

  Divide the calls per hour by the employee’s wage. Determine the cost per call by taking the number of calls an employee takes during an hour and dividing that number by the employee’s wage.

• How to calculate cost per call in a contact center?

  Tally the total number of calls for the period for which you want to calculate the cost per call. Divide the total cost by the number of calls during the period to find the cost per call. For example, if Company X had $50,000 in costs for the year and answered 100,000 calls in that time, $50,000 divided by 100,000 calls equals $0.50 per call.

• What is the cost per call?

  Cost-per-call (CPC) is a way of understanding how the contact centre budget is divided between the incoming contacts . When looking at CPC it’s important to understand that it doesn’t describe the total amount of expenditure but how expenditure relates to the workload.