What is CommCare and how does it work?

San Francisco’s Department of Public Health is using CommCare to support city-wide contact tracing efforts. The platform is based on the Local Reporting System developed for departments across the country.

How do I contact Dimagi customer support for CommCare?

Customer Support CommCare customers on a Standard plan or higher have access to guaranteed support. Simply use Dimagi’s Service Desk to submit a question to our technical support or account management teams.

How do I log in to CommCare mobile?

Log in on the mobile device with the Mobile Worker username and password you created on CommCare HQ. If you do not have a mobile user account, create a CommCare mobile worker in your project. Note: you can not log into CommCare mobile using CommCare HQ login credentials.

How do remote updates work on CommCare HQ?

All future remote updates will include changes to multimedia files. When the application updates, it will update to the latest released version of your application on CommCare HQ. To mark a version as latest, simply click on Released. You can also unmark it as latest by clicking on Released again.

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Frequently Asked Questions
What is CommCare and how does it work?
San Francisco’s Department of Public Health is using CommCare to support city-wide contact tracing efforts. The platform is based on the Local Reporting System developed for departments across the country.
How do I contact Dimagi customer support for CommCare?
Customer Support CommCare customers on a Standard plan or higher have access to guaranteed support. Simply use Dimagi’s Service Desk to submit a question to our technical support or account management teams.
How do I log in to CommCare mobile?
Log in on the mobile device with the Mobile Worker username and password you created on CommCare HQ. If you do not have a mobile user account, create a CommCare mobile worker in your project. Note: you can not log into CommCare mobile using CommCare HQ login credentials.
How do remote updates work on CommCare HQ?
All future remote updates will include changes to multimedia files. When the application updates, it will update to the latest released version of your application on CommCare HQ. To mark a version as latest, simply click on Released. You can also unmark it as latest by clicking on Released again.

Commcare Contact Number