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  • Contact List Found
  • Frequently Asked Questions

  • Where is carnet located and how to contact it?

    CARNET headquarters are in Zagreb. For all questions related to CARNET services, projects and activities, please contact User Support. For all media enquiries please contact Office for Communications. Due to the COVID-19 pandemic, CARNET’s employees are working from home and it could be difficult to reach them on the fixed phone lines.

  • How do i contact carnet for media enquiries?

    For all media enquiries please contact Office for Communications. Due to the COVID-19 pandemic, CARNET’s employees are working from home and it could be difficult to reach them on the fixed phone lines. If needed, please contact them directly on their mobile phones or by e-mail.

  • What is a custom carnet?

    Carnets, commonly known as “Merchandise Passports”, are international customs documents that simplify customs procedures for the temporary importation of various types of goods.

  • Who are the ata carnet service providers?

    USCIB has appointed two ATA Carnet Service Providers, Roanoke Trade and Corporation for International Business DBA boomerang carnets, to issue carnets on its behalf. The guaranteeing association is held liable by that country’s customs for payment in case of a violation of the terms of temporary importation.

  • Why choose roanoke trade as your ata carnet service provider?

    Roanoke’s automated system manages more ATA Carnets than any other in the nation; and we were the first official Service Provider appointed by the United States Council for International Business serving your ATA Carnet needs for over 35 years. In addition to obtaining your ATA Carnet, Roanoke Trade also offers the following ATA Carnet products

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