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Redcare · Phone 11-13 Great Tower St, London EC3R 5EA +44 800 800828
If you’ve any queries on the system just give us a call on 0800 800628* or drop us a mail to [email protected] and we’ll see what we can do to help. Our helpdesk will be happy to do some demonstrations for you where practical. * NOTE Calls to this number are free from BT landlines and BT payphones. However, they are not free to call
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BT redcare offer a free training course for installers of the redcare service. For further information call General Enquiries Tel: 0800 800 828 Pre-Installation Requirements Before a STU installation can commence, a BT redcare Service Order must be submitted to BT redcare by the Alarm Receiving Centre.
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BT Redcare offer a free training course for installers of the BT Redcare service. For further information call General Enquiries Tel: 0800 800 628*. * Calls are free to this number from BT landlines and BT payphones. However, they are not free to call from mobile phones - the costs will vary between service providers. 5G GSM STU Inputs
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For all other issues we recommend you use the appropriate link to contact Openreach. To speak to a BT Wholesale or Openreach adviser directly please dial the number listed and choose the appropriate option. You may find the answer to your question here: Broadband order FAQs. 0800 678 1107. Wholesale provision eChat.
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Before a 5G STU installation can commence, a BT Redcare Service Order must be submitted to BT Redcare by the Alarm Receiving Centre. This ensures that the appropriate exchange connections have been made and a block terminal 92A has been provided at the customer’s premises.
BT Redcare provides non-stop monitoring of a BT telephone line that links the Alarm Receiving Centre to a professionally installed alarm security system on your property. It combines two secure paths; the Redcare landline connection and a GSM radio backup path.
As mentioned above, the BT Redcare GSM system combines two secure paths; the BT phone line connection and a GSM radio backup path, making it the highest level of monitoring money can buy. In the event of a line cut or tamper, the system enables the alarm system to be monitored by the radio backup path.
Contact details are listed below for the different areas of our business. If you have any problems with contacting Redcare, please email [email protected] or Tweet @BTRedcare and we will put you in touch with the right person. excluding Public and Bank Holidays).