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Frequently Asked Questions
What is Biostar US?
Biostar US is THE cleanest, most-sustainably sourced, ethical animal supplement company. The company produces the most effective, whole-food formulas for dogs and horses, without any compromise.
Where can I find the serial numbers of my Biostar product?
The serial numbers can be found on back side of the product or on the retail box. Biostar products have been tested for quality control and free of defects prior to shipping. If a product is not working properly, please contact our technical support staff so they may assist you.
How do I return or exchange a Biostar product?
Contact Your Supplier All authorized Biostar distributors and resellers should offer a 1-year warranty on Biostar products. Please return your defective product to your supplier for warranty exchange. If the product is out of warranty or if your supplier cannot, or will not help you, please proceed to step two.
What should I do if Biostar products are not working?
Biostar products have been tested for quality control and free of defects prior to shipping. If a product is not working properly, please contact our technical support staff so they may assist you. Recommend to visit TECHNICAL SUPPORT FORM. A RMA case number may be given if cannot find a solution.
What happened to Biostar 1 server?
[Announcement] Suprema plans to terminate BioStar 1.x Technical Support on July 1st, 2021. BioStar 1 Server download link is still accessible via the link below but it will be removed from our homepage because no future version will be released.