Is it possible to change the MFA number of users?

Yes, that is possible. However, you as an administrator have the ability to reset MFA (or change/add the phone number). Not sure how many users you are dealing with. If you do have their phone numbers, you can add them, as BuckyIT indicated. You can also use that method to update/change/monitor the MFA entries.

How to change Azure AD phone number for MFA authentication?

Look in Azure AD > Users > select the user you want to edit > Authentication Methods > Phone number field. The phone attribute used for MFA authentication and the regular Azure AD phone attribute are different fields.

What is Azure MFA and how does it work?

What is Azure MFA? MFA is M ulti F actor A uthentication to increase the security. When you sign in with your password, you are also required to respond from a registered device (Authentication Phone). The Azure MFA with authentication phone makes it harder for a hacker to sign in with just a stolen password.

Is office phone an option for Azure MFA verification?

Yes, Office Phone as a contact method is an option for Azure MFA Verification. Ref: Use your office phone as the contact method. The possible reason of the message that you are getting in your test environment is that the option for Office Phone for the sync’d user is not updated.

How do I set up MFA for Azure Active Directory Users?

Instead, users should populate their authentication method numbers to be used for MFA. To add authentication methods for a user via the Azure portal: Sign into the Azure portal. Browse to Azure Active Directory > Users > All users.

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Frequently Asked Questions
Is it possible to change the MFA number of users?
Yes, that is possible. However, you as an administrator have the ability to reset MFA (or change/add the phone number). Not sure how many users you are dealing with. If you do have their phone numbers, you can add them, as BuckyIT indicated. You can also use that method to update/change/monitor the MFA entries.
How to change Azure AD phone number for MFA authentication?
Look in Azure AD > Users > select the user you want to edit > Authentication Methods > Phone number field. The phone attribute used for MFA authentication and the regular Azure AD phone attribute are different fields.
What is Azure MFA and how does it work?
What is Azure MFA? MFA is M ulti F actor A uthentication to increase the security. When you sign in with your password, you are also required to respond from a registered device (Authentication Phone). The Azure MFA with authentication phone makes it harder for a hacker to sign in with just a stolen password.
Is office phone an option for Azure MFA verification?
Yes, Office Phone as a contact method is an option for Azure MFA Verification. Ref: Use your office phone as the contact method. The possible reason of the message that you are getting in your test environment is that the option for Office Phone for the sync’d user is not updated.
How do I set up MFA for Azure Active Directory Users?
Instead, users should populate their authentication method numbers to be used for MFA. To add authentication methods for a user via the Azure portal: Sign into the Azure portal. Browse to Azure Active Directory > Users > All users.

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