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AuthentiCare Support Help Desk Custom Links Tab on the Main Menu Toolbar of the AuthentiCare portal: Email: AuthentiCare[email protected] - User Manual Phone number: (800) 540 - 5126 - Caregiver Manual - Mobile Application Instructions
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Step 2: Enter your Palco ID number followed by the pound (#) sign when prompted. Step 3: Press 1 for Check-in Step 4: You will then hear the name of the participant you are there to serve. If it is correct, press 1. If AuthentiCare does not recognize the phone number you
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Office phone number (Can be the same as the mobile phone number but the office number needs to be included in the Mobile section of your Worker Entity Settings page.) Alternative contact number A temporary password will be provided to you once your profile has been updated in AuthentiCare.
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Adding Negotiated Rates for Each Service by MCO .. 60 5.2 ELECTRONIC REMITTANCE ADVICE (835) FROM NMCC MCOS Enter the Client’s ID Number or Last Name please contact First Data Client Support at
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Contact AuthentiCare 2.0. Published by First Data Government Solutions on 2021-07-21. AuthentiCare® offers one of the nation’s preferred solutions for electronic. visit verification (EVV). AuthentiCare is a HIPAA-compliant EVV solution. designed to seamlessly integrate agency administrative functions with provider.
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For AuthentiCare system or functionality related questions, and/or need to open a ticket with Fiserv, please contact AuthentiCare Support: 1-800-540-5126, or [email protected] Hours of operation are Monday – Friday, 7 a.m. to 7 p.m. (CST)
AuthentiCare is smartphone compatible and can be used on multiple devices in a flexible and secure way. It offers real-time reporting and monitoring. Fiserv’s team is committed to working with DHS to ensure a smooth implementation of the EVV system. The AuthentiCare solution, provided by Fiserv, is an electronic application.
AuthentiCare’s mobile application is available on Android and iOS, and simply requires the user to download and install the app from the Google Play Store or the Apple App Store. AuthentiCare is also accessible from the client’s landline, if available.
Providers of selected services (procedures) are required to use AuthentiCare to capture and bill for services provided to New Mexico Centennial Care members who are known in AuthentiCare as “clients.” (See Appendix A.1 for the list of included services.)