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If you have a claims reference number please include this in the subject bar. ATOL enforcement. If you suspect a UK based business or person of trading in breach of the ATOL Regulations, you can inform us by email and we will consider this and may contact you if we require information. Related information
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If you need to speak to someone in our contact centre, please check your booking paperwork for our customer service telephone number. Manage your booking. In-resort support We provide in-resort support during office hours and a 24/7 support service for emergencies. The phone number is on your booking confirmation paperwork (sent to you by email).
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Choose any of our all inclusive holidays from our amazing choice of cheap holidays available. All of our all inclusive holidays are ATOL protected. ABTA members. Available to book online, in-store or call 0330 094 8364.
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Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected.
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If you have an enquiry about a company that is not a member of ABTA please contact Citizens Advice. The Customer Information phone lines are open Monday to Friday 10:00-16:00, excluding Bank Holidays, but the waiting times can be excessive and all the information you require is on our website.
Not all travel agents and tour operators are Members of ABTA. You can find out if your tour operator or travel company is an ABTA Member using our search tool here. If you have an enquiry about a company that is not a member of ABTA please contact Citizens Advice.
Advice on how to make a claim for a refund following the failure of an ATOL Holder and frequently asked questions about completing a claim can be found on our ’How to make an ATOL claim’ pages. Our claims department can be emailed at [email protected]. If you have a claims reference number please include this in the subject bar.
TUI are ATOL protected they should abide by the rules for all tour operators and refund the money they are holding and no they wont go bust they will up the price of holidays when all this is over and if they keep my money they will no doubt charge me more than I paid for this holiday.
Make sure you are protected To make sure your holiday is protected, look for the ATOL logo in your tour operator’s brochures, adverts and websites. Your tour operator or travel agent should also be able to tell you if ATOL protection applies.